Call Center Supervisor: Lead Agents to Peak Performance

A call center company in Mexicali is seeking a Customer Service Supervisor to lead a team of agents, oversee quality compliance, and ensure operational excellence. The ideal candidate should have 2-3 years of call center experience and at least 1 year in a supervisory role. Responsibilities include delivering performance reports, handling escalations, and supporting agent development. Strong leadership and communication skills are essential. Offering an on-site role with a Monday to Friday schedule, this position aims to foster continuous improvement within the team.
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