Job Description
Duties & Responsibilities
- Manage high-volume Inbound/Outbound calls in a call center environment
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
- Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
- Utilize various communication “Scripts” when handling different topics for effective customer service & insight
- Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
- Build sustainable relationships and engage customers by taking the extra mile for clients
- Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
- Frequently attend educational seminars to improve knowledg...