Call Center Agent

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.);
• Promote our products: seat selection, baggage, special services, insurance, etc.
• Help customers navigate our websites;
• Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

What we make available to you

• A schedule based on operational needs, confirmed in advance and tailored to your seniority and preferences;
• Personalized training and onboarding to master our products and systems; Presence in the office 2–3 days per week will be required during the training and onboarding period.

Two work options to work according to your lifestyle

• At the Montreal office located at 300 Léo‑Pariseau, just steps from Mount Royal Park;
• In h...