FYidoctors
Calgary IT Service Desk Analyst Role
Job Description
Join the hybrid workforce at FYidoctors as an IT Service Desk Analyst based in Calgary, Alberta. Be the first point of contact for diverse IT challenges and enhance user experience.
This full-time role focuses on providing first-level technician assistance across various business units. Using your IT knowledge, you will triage and diagnose issues, oversee incident management, and support IT administrative tasks. Proven experience with essential tools like Windows 11 and Active Directory will set you up for success.
Key Responsibilities:
• Provide first-level support for IT issues across business units
• Handle requests via phone, email, and online forms
• Identify and diagnose issues related to applications and networks
• Maintain records in Service Desk Plus for troubleshooting
• Ensure incidents are resolved or escalated appropriately
Requirements:
• 1-2 years of relevant IT experience
• Knowledge of IT service management and Windows tools
• Strong co...
This full-time role focuses on providing first-level technician assistance across various business units. Using your IT knowledge, you will triage and diagnose issues, oversee incident management, and support IT administrative tasks. Proven experience with essential tools like Windows 11 and Active Directory will set you up for success.
Key Responsibilities:
• Provide first-level support for IT issues across business units
• Handle requests via phone, email, and online forms
• Identify and diagnose issues related to applications and networks
• Maintain records in Service Desk Plus for troubleshooting
• Ensure incidents are resolved or escalated appropriately
Requirements:
• 1-2 years of relevant IT experience
• Knowledge of IT service management and Windows tools
• Strong co...