C&F Solutions Manager

POSITION TITLE: C&F Solutions Manager FUNCTION/DEPARTMENT: IFF - Nairobi REPORTS TO: Head Of IFF, Nairobi DIRECT REPORTS: Implants JOB PURPOSE The C&F Solutions Manager is responsible for managing Customer-Focused C&F Solutions, Quality of Service, ensuring seamless coordination between customers and internal operational teams, and delivering superior customer service across freight forwarding and logistics activities. The role focuses on solution design, service delivery, issue resolution, and customer satisfaction, while supporting business growth and retention. Working relationships: INTERNAL MD COO Finance team Legal Team QHSE EXTERNAL Clients KRA KPA PGAs Carriers Transporters Key Responsibilities 1. CF Solutions & Account Support Act as the primary point of contact for key customers, providing endtoend logistics solutions across imports, exports, and multimodal services. Design and propose tailored CF solutions aligned with customer requirements, operational capabili...