Bylaw Intake Administrator (Relief)

About The Opportunity

The City of Penticton is looking for a Relief Bylaw Intake Administrator, based in Penticton, B.C.

Reporting to the Bylaw Manager, the Bylaw Intake Administrator is the first point of contact for the majority of all bylaw complaints and responsible for a range of administrative duties related to the daily operations of the Bylaw Services Department. The Bylaw Intake Administrator requires outstanding customer service skills, is proficient at multi-tasking and communicates well to explain the rationalization of municipal bylaws.

Key Responsibilities

• Main duties involve the gathering of relevant information from a customer to prepare, enter a bylaw file and triage calls for service based on prioritization levels (i.e. Safety risk, Complainant history, Home owner history, referral to RCMP, EHS, FIRE).
• When applicable, provide an early compliance grace option to the bylaw violator. Assign files to an investigat...