New Flyer Group
Business Systems Manager for Customer Care
Job Description
Elevate efficiency in Customer Care as a Business Systems Manager. Lead process enhancements and system optimization initiatives while working to improve operational effectiveness.
In this critical role, you will guide the Business Analysis team to refine processes for Customer Care and Private Sales. With a background in Business Analysis or Project Management, you will drive Lean initiatives and oversee system improvements. Your leadership will be essential for ensuring that issues are resolved effectively and compliance standards are met across operations.
Key Responsibilities:
• Lead a team to optimize processes in Customer Care and Private Sales
• Resolve issues related to CC and PS systems efficiently
• Automate and simplify existing processes for better performance
• Drive Lean initiatives for enhanced departmental efficiency
• Oversee projects on new or improved systems implementation
Requirements:
• 5 y...
In this critical role, you will guide the Business Analysis team to refine processes for Customer Care and Private Sales. With a background in Business Analysis or Project Management, you will drive Lean initiatives and oversee system improvements. Your leadership will be essential for ensuring that issues are resolved effectively and compliance standards are met across operations.
Key Responsibilities:
• Lead a team to optimize processes in Customer Care and Private Sales
• Resolve issues related to CC and PS systems efficiently
• Automate and simplify existing processes for better performance
• Drive Lean initiatives for enhanced departmental efficiency
• Oversee projects on new or improved systems implementation
Requirements:
• 5 y...