CGI

Business Systems Analyst (Contact Center)

📍 Location
Toronto, Ontario
⏰ Job Type
Full Time
📅 Posted
May 24, 2026
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Job Description

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time.

Your future duties and responsibilities:

🔹 Requirements Gathering & Analysis
• Collaborate with business stakeholders to elicit, analyze, and document requirements
• Conduct workshops and meetings to understand business processes and needs
• Translate business requirements into functional and technical specifications
🔹 Documentation & Communication
• Create and maintain detailed documentation in Confluence
• Prepare business requirement documents (BRDs), functional specs, and user stories
• Develop data mapping sheets for system integrations and transformations
• Clearly communicate requirements to development, QA, and other teams
🔹 API & Data Design
• Design and define API specifications (RESTful services, endpoints, pa...

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