CGI

Business Systems Analyst (Contact Center)

📍 Location
toronto, on
⏰ Job Type
Full-time
📅 Posted
June 01, 2026
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Job Description

Position Description

This role is hybrid and requires you to be at our downtown Toronto office and/or Client office at a minimum of 2 days per week – subject to change at any time.

Responsibilities

Requirements Gathering & Analysis

  • Collaborate with business stakeholders to elicit, analyze, and document requirements
  • Conduct workshops and meetings to understand business processes and needs
  • Translate business requirements into functional and technical specifications

Documentation & Communication

  • Create and maintain detailed documentation in Confluence
  • Prepare business requirement documents (BRDs), functional specs, and user stories
  • Develop data mapping sheets for system integrations and transformations
  • Clearly communicate requirements to development, QA, and other teams

API & Data Design

  • Design and define API specifications (RE...

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