Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Business Systems Analyst (BSA) – Contact Center, CRM, AI
Job Description
Job Title: Business Systems Analyst (BSA) – Contact Center, CRM, AI
Location: Toronto, ON
Work Style: Hybrid (4 days WFO)
Primary Skills
- Business Analysis
- Contact Center Technology
- CRM Integration
- IVR / Voice Platforms
- Digital Channels
- API Integration
- GenAI Enhancements
Job Overview
Client is seeking an experienced Business Systems Analyst (BSA) to support initiatives across Contact Center modernization, CRM integrations, omnichannel platforms, analytics, and GenAI-driven enhancements. The role involves bridging business and technology teams to deliver scalable, secure, and customer‑centric contact center solutions.
Key Responsibilities
- Business Systems Analysis
- Collaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams
- Elicit, analyze, documen...