Business Support Analyst

Application Deadline:06/18/2026Address:VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMOJob Family Group:Customer Shared ServicesPlease note the shift requirement is: 9:30 am - 6 pm ESTProvides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Builds effective relationships with internal/external stakeholders.Ensures alignment between stakeh...