Business Process Architect, Product Management, Patient CRM

This is what you will do:

The purpose of this role is to be the BusinessProcess Architectof the Patient CRM using an Agile framework within Commercial Business OperationsTheBusiness Process Architectwillfocus ondesigning,modelingandoptimizingcomplex regulatedend-to-end business processesacross Therapeutic Areas and products.This includesdeepunderstanding of thepatient journey workflows,analyzing howendusersoperateandtranslatingworkflowsintobyte-sizeimplementableprocessesto improve system usability,efficiencyand quality.

TheBusiness Process Architectwill work closely in tandem with the Product Owners,Patient Services teamand other stakeholderstogather requirements,understandtheunderlying data needs,measurable metrics,relatedreportingneedsanddesignprocessblueprintsthat canbe implementableonSalesforce LifeScience cloud. This role willalso workclosely with ITto ensure that theprocessblueprintsare translated intodetailed technical design and build-ready specification...