Job Description
JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS
Location: Hyderabad
CTC: Up to 10 LPA
Positions Open: 1
Preferred Qualifications
Bachelor’s degree in Engineering, Computer Science, Statistics, or a related field.
2–5 years of experience in BI, MIS, or reporting domains.
Experience in BFSI / Banking / Call Centre analytics preferred.
Department: Business Intelligence Unit (BIU)
Function: Call Centre Analytics
Employment Type: Full-Time
Key Responsibilities
Develop and automate daily, weekly, and monthly MIS reports for Call Centre operations.
Create interactive dashboards and performance tracking reports.
Perform data extraction, validation, cleansing, and transformation activities.
Work with large datasets using Hadoop ecosystem tools.
Support business teams with ad-hoc reports and analytical insights.