Fortinet, Inc.
Burnaby Technical Support Specialist Role
Job Description
Elevate your career as a Technical Support Specialist at Fortinet in Burnaby. Focus on providing outstanding customer service while managing technical queries and enhancing cybersecurity solutions.
This role is vital for our TAC Team, supporting customers and partners alike. A successful candidate should have a solid experience in networking support and a strong desire to solve complex technical issues. Engage with internal teams to ensure customer problems are addressed promptly and effectively.
Key Responsibilities:
• Offer troubleshooting support on Fortigate products
• Analyze and recommend changes to configurations
• Educate customers on technical best practices
• Consult technical bulletins for existing solutions
• Reproduce customer issues on lab setups
Requirements:
• At least 2 years in a tech support or sys admin role
• Strong knowledge of various operating systems
• Understanding of TCP/IP and networking switches
• Experience with security...
This role is vital for our TAC Team, supporting customers and partners alike. A successful candidate should have a solid experience in networking support and a strong desire to solve complex technical issues. Engage with internal teams to ensure customer problems are addressed promptly and effectively.
Key Responsibilities:
• Offer troubleshooting support on Fortigate products
• Analyze and recommend changes to configurations
• Educate customers on technical best practices
• Consult technical bulletins for existing solutions
• Reproduce customer issues on lab setups
Requirements:
• At least 2 years in a tech support or sys admin role
• Strong knowledge of various operating systems
• Understanding of TCP/IP and networking switches
• Experience with security...