Sapiens Consulting
BPO- Operations Support Team Leader/OM — Relocation Opportunity
Job Description
Seeking an experienced Support Team Leader, OM and AGM for an international BPO opportunity. Mandatory willingness to relocate. Must have BPO support leadership experience, sales-facing background, and intermediate‑advanced English.
We are looking for a proactive Team Leader to lead an operations support team in a BPO environment. This is an international assignment that requires relocation outside your current country. The role focuses on team leadership, operational performance, cross-functional coordination with sales/commercial teams, and continuous process improvement.
Key responsibilities:
- Lead, coach and supervise a team of support agents; manage daily operations and staffing.
- Monitor and drive KPIs and SLAs (AHT, FCR, CSAT or company-specific metrics).
- Coordinate closely with Sales/Commercial teams to support client escalations and ensure service alignment.
- Analyze perform...