Billing Operations Specialist

Position SummaryWe are seeking a detail‐oriented and highly communicative Billing Operations Specialist to support our growing Billing department.This role is responsible for generating invoices, managing customer accounts, and conducting high‐volume outbound communication via phone and SMS to resolve billing matters.The ideal candidate is comfortable working in a fast‐paced environment, enjoys speaking with customers, and has strong organizational and analytical skills.Essential Duties and ResponsibilitiesGenerate and send accurate, timely invoices to customersManage high‐volume outbound calls to collect payments and resolve billing inquiriesCommunicate with customers via SMS and phone to follow up on outstanding balancesInvestigate and resolve billing discrepancies, disputes, and account issuesMaintain detailed and accurate records of customer interactions and account statusUtilize Google Sheets / Excel to track billing activity, payments, and account performanceCollaborate cross‐...