Bilingual Technical Support

IT support specialist

Duration: 6 months

Location : Montreal, QC H3A1L2

Onsite 5 days a week

RESPONSIBILITIES

• Assist with AV setup for internal meetings and events
• Support and assist employees using AV systems, both onsite and remote, including G Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
• Okta and software service administration
• Deploy and support software to end-users
• Respond to support requests at the IT Helpdesk both in person and via our ticketing system
• Managing inventory for hardware and software
• Know and work with your points of escalation to improve the End User experience
• Improving and updating our internal and user facing Kbase

REQUIREME...