Husqvarna Group
Bilingual Technical Service Representative II
Job Description
Enhance your career with Husqvarna Group as a Bilingual Technical Service Representative II. This role focuses on technical support and troubleshooting for outdoor power products.
As a Bilingual Technical Service Representative II, you will provide expert technical knowledge and support to distributors, dealers, and customers. Your skills in troubleshooting, evaluating warranties, and ensuring product improvements will play a critical role in resolving escalated issues. In addition to a strong grasp of outdoor power products, proficiency in both English and French is essential for success in this role.
Key Responsibilities:
• Respond to technical queries from customers and distributors
• Troubleshoot, diagnose, and evaluate case details
• Record case actions in CRM
• Collaborate with teams for warranty processing
• Provide general customer service including order placements
Requirements:
• Knowledge of outdoor power products and applications
• Bilingual pr...
As a Bilingual Technical Service Representative II, you will provide expert technical knowledge and support to distributors, dealers, and customers. Your skills in troubleshooting, evaluating warranties, and ensuring product improvements will play a critical role in resolving escalated issues. In addition to a strong grasp of outdoor power products, proficiency in both English and French is essential for success in this role.
Key Responsibilities:
• Respond to technical queries from customers and distributors
• Troubleshoot, diagnose, and evaluate case details
• Record case actions in CRM
• Collaborate with teams for warranty processing
• Provide general customer service including order placements
Requirements:
• Knowledge of outdoor power products and applications
• Bilingual pr...