Job Description
The Bilingual Supervisor for the Contact Centre plays a crucial role in encouraging a high-performing, customer-focused team. This position involves guiding, coaching, and mentoring team members to ensure their professional development and engagement. Reporting directly to the Manager, the Supervisor is responsible for handling the daily operations of the team, ensuring service levels are met, and maintaining departmental standards through effective performance management. At the heart of our mission is a dedication to outstanding customer service. This role offers a hybrid work schedule, with in-office days on Tuesday, Wednesday, and Thursday each week.
Position Responsibilities:
Prioritize employee well-being while driving key performance outcomes for the business.
Coordinate daily operations of the group benefits contact center, coordinating efforts across all locations.
Handle, mentor, and develop team members to ensure service qual...