Bilingual Service Desk Support Analyst- VDI, VMware, AD

Job Description

Senior EUC / Service Desk Support Analyst (VDI, VMware, Active Directory, French Support)

Role Description

This role requires strong expertise in End‑User Computing (EUC), technical support, hardware/software troubleshooting, VDI environments, and customer‑facing communication. The individual must be able to support desktops, laptops, network connectivity, VPN, Active Directory, and remote desktop tools while maintaining high end‑user satisfaction. Canadian French language support is required.

Must‑Have Skills

• Strong knowledge of End‑User Computing devices (Laptops, Desktops, VDI)
• Ability to provide technical support over the phone
• Excellent oral and written communication skills
• Hands‑on experience resolving infrastructure‑related customer issues
• Ability to support network connectivity, PCs, and VPN issues
• Experience with Remote Desktop Client software
• A...