0000055528 RBC Investor Services Trust
Bilingual Service Assurance Analyst
Job Description
Join RBC as a Bilingual Associate in Service Assurance, managing client relationships and technical engagements. This role is based in Montreal and focuses on improving service efficiency.
In this key position within RBC Investor & Treasury Services, you will ensure satisfaction for a diverse client base. Your responsibilities include managing operational tasks, enhancing service processes, and utilizing technology for self-service solutions. You'll collaborate across teams to align client expectations and drive continuous improvement in service delivery.
Key Responsibilities:
• Serve as operational point for RBC clients' engagements
• Enhance efficiency through technology and process simplification
• Maintain logs of client activities and issues
• Oversee RBC change initiatives and compliance requirements
• Execute client analysis based on performance metrics
Requirements:
• 3+ years of client management experi...
In this key position within RBC Investor & Treasury Services, you will ensure satisfaction for a diverse client base. Your responsibilities include managing operational tasks, enhancing service processes, and utilizing technology for self-service solutions. You'll collaborate across teams to align client expectations and drive continuous improvement in service delivery.
Key Responsibilities:
• Serve as operational point for RBC clients' engagements
• Enhance efficiency through technology and process simplification
• Maintain logs of client activities and issues
• Oversee RBC change initiatives and compliance requirements
• Execute client analysis based on performance metrics
Requirements:
• 3+ years of client management experi...