Bilingual SaaS Cloud Support Engineer (Level II)

Link-Worldwide, based in Jalisco, Mexico, is seeking a Level II Technical Customer Support Specialist who will provide advanced technical assistance to customers using our SaaS platform. Responsibilities include troubleshooting complex issues, handling escalations, and collaborating with engineering teams.

The ideal candidate should have fluency in Portuguese and English, along with 2–4+ years of technical support experience. The role requires excellent communication skills and the ability to solve problems independently. We offer a collaborative team culture, health benefits, and continuous learning opportunities.