Bilingual Representative, Customer Service

Waterloo, ONT, Canada and 7 more

Definity is the parent company to some of Canada’s most long‑standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers until a resolution is reached.

What can you expect

• Your shift will be scheduled between 8:00 AM and 8:00 PM EST
• Respond promptly and professionally to incoming inquiries by telephone, or email
• Take ownership of each call, handli...