Bilingual QE - Contact Center & IVR (Banking)

Bilingual QE - Contact Center & IVR (Banking) Location: Toronto, ON Hybrid (4 Days WFO) Role Descriptions: 6-8 years of experience in Quality Engineering within Banking Financial Services supporting Contact Center platforms Strong expertise in testing Contact Center and IVR solutions including call flows| routing| and end-to-end customer journeys Fluent in English French (mandatory) able to effectively support bilingual UAT| stakeholder communication| and production validation Proven experience in functional| integration| and regression testing in Agile environments Ability to validate voice| API| and digital channels ensuring seamless omnichannel customer experience Exposure to automation and API testing (Selenium| Playwright| Postman) and understanding of banking compliance standards

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Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: • Design, develop, and maintain applications built on IBM Financial Tra...