Teladoc Health
Bilingual Patient Support Representative
Job Description
Elevate your career as a Bilingual Patient Support Representative at Teladoc Health. Provide exceptional customer service through calls, emails, and chats while working flexible hours.
In this Tier 1 role, your primary responsibility will be to assist patients and members by managing inquiries and resolving issues efficiently. You'll showcase your outstanding communication skills and problem-solving abilities in a dynamic call center environment. Flexibility to work both independently and as part of an agile team is essential in meeting customer needs effectively.
Key Responsibilities:
• Manage inbound calls, emails, and chats for customer inquiries
• Provide clear information about Teladoc Health services
• Resolve issues while ensuring high customer satisfaction
• Handle crisis situations professionally when required
• Support team goals while managing your schedule effectively
Requirements:
• Bilingual proficiency in English and French
• Exceptional emp...
In this Tier 1 role, your primary responsibility will be to assist patients and members by managing inquiries and resolving issues efficiently. You'll showcase your outstanding communication skills and problem-solving abilities in a dynamic call center environment. Flexibility to work both independently and as part of an agile team is essential in meeting customer needs effectively.
Key Responsibilities:
• Manage inbound calls, emails, and chats for customer inquiries
• Provide clear information about Teladoc Health services
• Resolve issues while ensuring high customer satisfaction
• Handle crisis situations professionally when required
• Support team goals while managing your schedule effectively
Requirements:
• Bilingual proficiency in English and French
• Exceptional emp...