Bilingual IT Support Specialist (ISP / Service Desk)

Job Title: Bilingual IT Support Specialist (ISP / Service Desk)

Shift: On call 4-months contract with possibility of extension

Wage in CAD: 18$ an hour

Location: Montreal, Onsite

Department: Information Technology

Reports To: Head Operations

Job Summary

We are seeking a Bilingual IT Support Specialist to provide first-level technical support to end users in a fast-paced environment. The role requires hands‑on experience in ISP operations and service desk support , with the ability to troubleshoot technical issues, ensure timely resolution, and deliver excellent customer service in both English and French .

Key Responsibilities

End User Support

• Provide Level 1 & Level 2 technical support for hardware, software, and network‑related issues
• Respond to service requests via ticketing system, email, c...