Job Description
**Important**:- ** A minimum B2 level of English is required for this position.
**:**Bilingual Interpreter - Confie Tijuana**:**Requirements**:- Fluency in English and Spanish (both spoken and written)- Previous experience in customer service, preferably in a call center environment- Excellent communication skills with the ability to handle challenging situations calmly and professionally- Ability to work in a dynamic environment and meet performance goals**Responsibilities**:- Gather and document all necessary details of a loss for initial review by the adjuster, ensuring accurate claim investigation.
- Handle follow-up calls from involved parties, escalate cases to the adjuster, and assist with claim updates.
- Provide claim status updates, including handler contact details and expectations, while triaging escalations appropriately.
- Assist with translation for claim-related statements, including property damage, bodily injury, and potential fraud cases.
**Joi...