Bilingual Intake Agent (Zapopan)

ADVANCED ENGLISH SKILLS REQUIRED - HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED.
This position provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process.RESPONSIBILITIESReceive intakes for legal situations from potential new clients via electronic or telephonic sources.Make multiple follow-up calls to potential new clients with the goal of making successful contact.Discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake.Send legal documents for signature to contacts and follow-up for signing.QUALIFICATIONSPrevious experience in a direct customer contact position is preferred.Customer service orientation.Excellent written and verbal communication skills.Basic PC knowledge, working knowledge of Windows operating systems, internet and mainstream web browsers.SCHEDULEMonday - Friday 9:00 AM - 6:00 PMSALARY AND BENEFITSMonthly base salary $***** ...