Job Description
What is the opportunity?
Apply your investigative abilities to resolve issues, ensuring operational risk mitigation and compliance. Serve as the referral point for team members, delivering a seamless, simpler, fast, and better client experience. Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.
What will you do?
- Responsible for fulfillment and servicing of complex client transactions related to bankruptcies, consumer proposals, and credit counseling services files.
- Apply sound judgment to approve, decline, or negotiate bankruptcy, consumer proposal, and credit counseling services.
- Field calls from clients and industry professionals.
- Complete risk reports and balance customer service with business risk mindset.
- Resolve issues related to the specific group, function, and process.