Job Description
About Us
Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. It employs a hybrid model combining work‑from‑home and on‑site solutions, with about 50% of employees working remotely.
About the Job (English)
Customer Service Specialist receives inbound customer service calls and emails from DTF customers and dealers, ensuring calls are answered within defined service level parameters. The role is responsible for the timely and accurate processing of customer requests in accordance with service standards and Daimler Truck Financial Services Canada Corporation procedures.
Responsibilities
- Answer inbound calls (approximately 40‑50 calls) and respond to emails from DTF customers and dealers in a prompt and professional manner.
- Quality measured through regular call reviews and third‑party customer surveys.
- Quote payoffs and provide payment inf...