Job Description
Work Location
Location: Montréal, Quebec, Canada
Hours
37.5 hours per week
Line Of Business
Personal & Commercial Banking
Pay Details
Annual salary: $47,200 - $66,600 CAD
Job Description
Department Overview: Fraud Loss Prevention Contact Centre, delivering support 24/7 to over 27 million TD customers.
What You’ll Do
- Assist inbound callers with account inquiries, provide advice, and recommend TD products or services.
- Deliver legendary customer service, ensuring each caller receives the right solutions for their banking needs.
- Resolve customer inquiries at the first point of contact, using empathy and skilled communication.
- Meet performance objectives: customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. <...