Job Description
Elevate your career with Staples Canada as a Bilingual Customer Support Specialist in Hamilton, Ontario. Deliver exceptional service while assisting customers with diverse government-related tasks through ServiceOntario.
In this role, you will provide knowledgeable support, guiding customers through essential transactions, from health card applications to driver's license renewals. You'll employ your problem-solving skills to ensure customer satisfaction and resolve escalated concerns effectively, all while maintaining brand standards.
Key Responsibilities:
• Provide respectful and knowledgeable service to all customers
• Communicate service details, fees, and de-escalate concerns
• Warm-transfer customers to departments and promote store offerings
• Maintain lobby merchandising and readiness for ServiceOntario
• Participate in team training and store meetings
Requirements:
• 1-2 years of prior customer service ...
In this role, you will provide knowledgeable support, guiding customers through essential transactions, from health card applications to driver's license renewals. You'll employ your problem-solving skills to ensure customer satisfaction and resolve escalated concerns effectively, all while maintaining brand standards.
Key Responsibilities:
• Provide respectful and knowledgeable service to all customers
• Communicate service details, fees, and de-escalate concerns
• Warm-transfer customers to departments and promote store offerings
• Maintain lobby merchandising and readiness for ServiceOntario
• Participate in team training and store meetings
Requirements:
• 1-2 years of prior customer service ...