Job Description
Elevate your career with Staples Canada as a Bilingual Customer Support Specialist in Hamilton, Ontario. Deliver exceptional service while assisting customers with diverse government-related tasks through ServiceOntario.
In this role, you will provide knowledgeable support, guiding customers through essential transactions, from health card applications to driver's license renewals. You'll employ your problem-solving skills to ensure customer satisfaction and resolve escalated concerns effectively, all while maintaining brand standards.
Key Responsibilities:
• Provide respectful and knowledgeable service to all customers
• Communicate service details, fees, and de-escalate concerns
• Warm-transfer customers to departments and promote store offerings
• Maintain lobby merchandising and readiness for ServiceOntario
• Participate in team training and store meetings
Requirements:
• 1-2 years of prior customer service experience
• Bilingual in English and French<...
In this role, you will provide knowledgeable support, guiding customers through essential transactions, from health card applications to driver's license renewals. You'll employ your problem-solving skills to ensure customer satisfaction and resolve escalated concerns effectively, all while maintaining brand standards.
Key Responsibilities:
• Provide respectful and knowledgeable service to all customers
• Communicate service details, fees, and de-escalate concerns
• Warm-transfer customers to departments and promote store offerings
• Maintain lobby merchandising and readiness for ServiceOntario
• Participate in team training and store meetings
Requirements:
• 1-2 years of prior customer service experience
• Bilingual in English and French<...