Fairstone Financial Inc.
Bilingual Customer Support Representative for Hybrid Finance Team
Job Description
Enhance client satisfaction as a Bilingual Customer Support Representative. Use your expertise in both English and French to resolve customer inquiries and provide financial assistance in a hybrid workspace.
This position requires a keen focus on delivering exceptional service through managing customer interactions across various platforms. Your capacity to remain calm under pressure will empower you to resolve queries and assist clients effectively. A flexible work schedule is offered, with opportunities for both in-office and remote activities.
Key Responsibilities:
• Address customer service calls regarding product inquiries
• Resolve billing and service issues with care
• Support customers in changing banking and insurance details
• Conduct friendly onboarding calls with new clients
• Respond promptly to customer emails, upholding company values
Requirements:
• Proficient in English and French
• Experience in customer service roles preferred
• Stron...
This position requires a keen focus on delivering exceptional service through managing customer interactions across various platforms. Your capacity to remain calm under pressure will empower you to resolve queries and assist clients effectively. A flexible work schedule is offered, with opportunities for both in-office and remote activities.
Key Responsibilities:
• Address customer service calls regarding product inquiries
• Resolve billing and service issues with care
• Support customers in changing banking and insurance details
• Conduct friendly onboarding calls with new clients
• Respond promptly to customer emails, upholding company values
Requirements:
• Proficient in English and French
• Experience in customer service roles preferred
• Stron...