Job Description
Join a thriving global biopharmaceutical company as a Bilingual Customer Service Specialist. This hybrid role in the Greater Toronto Area requires fluency in both English and French, focusing on customer satisfaction and efficient order management.
We are hiring for a 12-month contract position that may extend based on performance. Your responsibilities will include managing incoming inquiries, providing specialized account support, and ensuring smooth processing of sales orders. You will actively collaborate with internal teams, enhancing the customer experience through effective problem-solving and communication skills.
Key Responsibilities:
• Handle calls and emails with professionalism and urgency
• Manage accounts, processing, and issue resolution
• Maintain shared inboxes to prioritize customer requests
• Support new customers with online ordering
• Follow up to ensure customer satisfaction
Requirements:
• Fluency in English and French, both verbal and ...
We are hiring for a 12-month contract position that may extend based on performance. Your responsibilities will include managing incoming inquiries, providing specialized account support, and ensuring smooth processing of sales orders. You will actively collaborate with internal teams, enhancing the customer experience through effective problem-solving and communication skills.
Key Responsibilities:
• Handle calls and emails with professionalism and urgency
• Manage accounts, processing, and issue resolution
• Maintain shared inboxes to prioritize customer requests
• Support new customers with online ordering
• Follow up to ensure customer satisfaction
Requirements:
• Fluency in English and French, both verbal and ...