Solera Holdings, LLC.
Bilingual Customer Service Specialist for Vehicle Replacement Tasks
Job Description
Transform the customer experience in vehicle replacement as a Bilingual Customer Service Specialist. Deliver support in English and French for insurance clients navigating total loss claims from a remote setting.
In your role, you will serve as the essential contact for clients, helping them with vehicle replacement reports and inquiries. This position requires 1-2 years of customer service experience and a commitment to excellence. Your analytical and communication skills will be pivotal in delivering accurate information and resolving issues effectively.
Key Responsibilities:
• Create and manage accurate vehicle replacement reports
• Guide clients through new and existing replacement requests
• Answer questions and explain report details effectively
• Maintain documentation for compliance and quality assurance
• Participate in ongoing training to improve skills
Requirements:
• High School diploma or GED required; college degree preferred
• Minimum 1-2 ye...
In your role, you will serve as the essential contact for clients, helping them with vehicle replacement reports and inquiries. This position requires 1-2 years of customer service experience and a commitment to excellence. Your analytical and communication skills will be pivotal in delivering accurate information and resolving issues effectively.
Key Responsibilities:
• Create and manage accurate vehicle replacement reports
• Guide clients through new and existing replacement requests
• Answer questions and explain report details effectively
• Maintain documentation for compliance and quality assurance
• Participate in ongoing training to improve skills
Requirements:
• High School diploma or GED required; college degree preferred
• Minimum 1-2 ye...