Bilingual Customer Service Representative

**Your Responsibilities*** Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner* Follow established communication scripts and guidelines while adapting your approach to the customer’s needs* Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives* Recognize and act on opportunities to upsell Miele products and services where appropriate* Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience* Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way* Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance* Achieve individual and team performance targets, both qualitative and quantitative**What we are looking for*** Minimum 2 years of customer service experience; call centre...