*Bilingual Customer Service Representative (SHB, QC)

Job Description

Permanent position in travel assistance within a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 am to 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke.

Compensation & Benefits

• Hourly salary of $23.69.
• Permanent position between 32 and 40 hours per week.
• The number of hours may vary based on operational needs.
• Full‑time, on‑site presence required during the first three (3) months for training.
• After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month.
• Rotating schedule based on business needs.
• Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays.
• Business hours may ch...