Confidential
Bilingual Customer Service Representative
Job Description
Join to apply for the Bilingual Customer Service Representative role at MT Talent Solutions Inc.
Mississauga, ON
Overview This role focuses on bolstering the company's customer service (B2B) initiatives, functioning as a customer intermediary and forming the central support structure within the organization. Its goal is to establish a standard of excellence through outstanding service and active support across departments, consistently striving to enhance efficiency.
What You’ll Do
- Address inquiries through phone or email
- Manage resolution of disputes
- Collaborate with various departments to guarantee order completion
- Process orders
- Generate quotations for products
- Act as an intermediary between the company and the sales team
- Monitor orders and notify about unavailable stock
Qualifications
- High school diploma required (post-sec...