Bilingual Customer Service Representative

Job Purpose

As a member of the Customer Service Team you are passionate about serving our customers. Our team members are dynamic, energetic, and enthusiastic problem‑solvers always looking for ways to improve our processes.

Duties and Responsibilities

• Accurately process orders; manual and EDI
• Manage supply issues and communicate updates to customers
• Provide follow ups and prepare reports when requested
• Manage customer non-conformances and process adjustments as needed
• Respond to inquiries regarding product information and availability
• Respond to miscellaneous type inquiries, ensuring they are forwarded to the appropriate team for response
• Illustrate professional attitude during all communication with internal and external customers
• Communicate effectively with our Third‑Party Logistics partners
• Participate in projects as assigned by the Customer Service Manager
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