SOS International
Bilingual Customer Service for Travel Coordination
Job Description
Become a Bilingual Customer Service Representative focused on travel coordination. Assist customers with seamless service using your GDS expertise in this remote, full-time role.
This newly created position calls for individuals passionate about travel and exceptional customer service. You will respond to various customer inquiries regarding travel and lifestyle services, ensuring each interaction is polished and professional. Strong communication and organizational skills will help you thrive in this role.
Key Responsibilities:
• Offer timely service through multiple communication channels
• Help customers maximize travel loyalty benefits
• Manage bookings and travel services with GDS
• Support customers with complex itinerary needs
• Resolve cancellations and unforeseen travel disruptions
Requirements:
• At least 2 years of travel or customer service experience
• Fluency in English and Cantonese necessary
• Proven GDS familiarity (Galileo, Sabre, etc....
This newly created position calls for individuals passionate about travel and exceptional customer service. You will respond to various customer inquiries regarding travel and lifestyle services, ensuring each interaction is polished and professional. Strong communication and organizational skills will help you thrive in this role.
Key Responsibilities:
• Offer timely service through multiple communication channels
• Help customers maximize travel loyalty benefits
• Manage bookings and travel services with GDS
• Support customers with complex itinerary needs
• Resolve cancellations and unforeseen travel disruptions
Requirements:
• At least 2 years of travel or customer service experience
• Fluency in English and Cantonese necessary
• Proven GDS familiarity (Galileo, Sabre, etc....