Job Description
Our well-established client in Markham, ON, is looking for a Bilingual (French/English) Customer Outreach Specialist to join their company in a permanent role.
Responsibilities:
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls because of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, setting up new account information, or collecting needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
- Miscellaneous department activities as needed.
Requirements:
- Fluent in both English and French.
- Post Secondary...