Bilingual Customer Care Specialist — Hybrid Bogotá

Iron Mountain is seeking a Bilingual Customer Service Agent in Bogotá, Colombia. In this role, you will manage and resolve client inquiries via Salesforce Service Cloud, ensuring a high level of service excellence. The ideal candidate has over 1 year of customer service experience, strong analytical problem-solving skills, and B2+ English proficiency. The position offers a hybrid work model, competitive compensation, health benefits, and opportunities for professional growth through continuous learning.
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