Job Description
Elevate your customer service skills as a Bilingual Customer Care Representative with Ariva, located in Montreal or Quebec City. This full-time role involves processing orders and resolving customer issues efficiently.
Ariva, part of the Domtar family, seeks a dedicated professional with 1-2 years of relevant experience. You will engage with customers, maintain accurate transaction records, and participate in product knowledge seminars. This position requires strong communication skills and familiarity with SAP to handle customer inquiries effectively.
Key Responsibilities:
• Process customer orders accurately and efficiently
• Resolve customer order issues promptly
• Maintain records of transactions and follow up appropriately
• Uphold high standards of telephone etiquette
• Attend seminars for product knowledge and policy updates
Requirements:
• 1-2 years of relevant customer care experience
• Bilingualism in English and French, both written and spoken
Ariva, part of the Domtar family, seeks a dedicated professional with 1-2 years of relevant experience. You will engage with customers, maintain accurate transaction records, and participate in product knowledge seminars. This position requires strong communication skills and familiarity with SAP to handle customer inquiries effectively.
Key Responsibilities:
• Process customer orders accurately and efficiently
• Resolve customer order issues promptly
• Maintain records of transactions and follow up appropriately
• Uphold high standards of telephone etiquette
• Attend seminars for product knowledge and policy updates
Requirements:
• 1-2 years of relevant customer care experience
• Bilingualism in English and French, both written and spoken