111013 ParaMed Inc.
Bilingual Customer Care Coordinator
Job Description
Enhance client satisfaction as a Bilingual Customer Care Representative, expertly navigating inquiries in English and French. Coordinate care requests and deliver exceptional service to clients and staff.
In this full-time role, you will be the primary contact for clients and field staff, managing care delivery and service requests effectively. Your responsibilities include scheduling, data management, and responding proactively to communications. The ability to communicate fluently in both English and French is essential for this position.
Key Responsibilities:
• Assign staff to patients based on skill sets and availability
• Build care schedules aligning with patient preferences
• Update employee and patient information in the system
• Respond to calls and emails in a professional manner
• Document and report all interactions accurately
Requirements:
• Minimum one year in administrative support
• Experie...
In this full-time role, you will be the primary contact for clients and field staff, managing care delivery and service requests effectively. Your responsibilities include scheduling, data management, and responding proactively to communications. The ability to communicate fluently in both English and French is essential for this position.
Key Responsibilities:
• Assign staff to patients based on skill sets and availability
• Build care schedules aligning with patient preferences
• Update employee and patient information in the system
• Respond to calls and emails in a professional manner
• Document and report all interactions accurately
Requirements:
• Minimum one year in administrative support
• Experie...