Insight Global
Bilingual Customer Account Specialist
Job Description
Job Description
Insight Global is seeking a bilingual customer service professional to join a global manufacturing firm's Customer Account team. This individual will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and managing customer requests.
Role responsibilities:
Manage Order & delivery
o Captures, records and commits customer orders according to customer needs, agreement and defined service level
o Proposes product alternatives in case of phase-out or shortage
o If relevant, optimizes, plans and coordinates the delivery with customers and partner.
o Monitor Execution
o Handles customer orders portfolio and monitors execution
o Liaise with the relevant partners to ensure on-time deliveries and service commitment
o Proactively alerts customer in case of any event, delay or failure...
Insight Global is seeking a bilingual customer service professional to join a global manufacturing firm's Customer Account team. This individual will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and managing customer requests.
Role responsibilities:
Manage Order & delivery
o Captures, records and commits customer orders according to customer needs, agreement and defined service level
o Proposes product alternatives in case of phase-out or shortage
o If relevant, optimizes, plans and coordinates the delivery with customers and partner.
o Monitor Execution
o Handles customer orders portfolio and monitors execution
o Liaise with the relevant partners to ensure on-time deliveries and service commitment
o Proactively alerts customer in case of any event, delay or failure...