Job Description
Bilingual Client Support Specialist (1 year Temporary Full‑time) Join AutoTrader.ca as a Bilingual Client Support Specialist. This role is temporary for one year, full‑time, and is part of the AutoTrader.ca flagship platform, Canada’s #1 automotive marketplace attracting over 25 million visits each month.
As a Customer Support Specialist, you will provide day‑to‑day customer‑focused support to specific clients and dealer groups doing business with AutoTrader. You will be the internal primary point of contact between the customer and AutoTrader, acting as a liaison for other staff who provide support, technical assistance, product setup, and account planning. You will prepare sales presentations, monthly reports, and analyze analytics regarding activity, ROI, and account guidance.
Key Areas of Responsibility
Investigate concerns and inquiries.
Ask the right questions of clients and cross‑functional teams to determine the best course of action.
As a Customer Support Specialist, you will provide day‑to‑day customer‑focused support to specific clients and dealer groups doing business with AutoTrader. You will be the internal primary point of contact between the customer and AutoTrader, acting as a liaison for other staff who provide support, technical assistance, product setup, and account planning. You will prepare sales presentations, monthly reports, and analyze analytics regarding activity, ROI, and account guidance.
Key Areas of Responsibility
Investigate concerns and inquiries.
Ask the right questions of clients and cross‑functional teams to determine the best course of action.