Bilingual Client Service

Integrated Merchandising Solutions (IMS) is a leading merchandising solutions company delivering strategic process management to world class clients. IMS's primary focus is Point-of-Sale Management (in-store promotional signage and displays), Promotional Products (apparel, gifts, and promotional incentive items), Digital Signage and Warehousing/Fulfillment activities. Visit us at:

IMS is seeking a professional and detail-oriented Bilingual Client Service Coordinator (French/English) to join our team in our Toronto, Ontario office. The successful candidate will serve as a key point of contact for one of our valued Canadian clients, delivering exceptional customer service through multiple communication channels. This role offers the unique opportunity to work in a bilingual environment while supporting both external clients and internal teams.

Primary Responsibilities

• Communicate with customers via email and telephone to identify, investigate, and r...