Canada Life

Bilingual Client Service Representative

📍 Location

Winnipeg, Manitoba

⏰ Job Type

Full-time

📅 Posted

May 22, 2026

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Job Description

 
   Job Description  
 The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues. 
 This position is located in  Winnipeg . 
  What you will do  
 Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
 Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
 Respond to Email inquiries
 Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
 Assist in ongoing maintenance of employee/memb...
    

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