Artech L.L.C.
Bilingual Client Service Advisor Montreal
Job Description
Step into a contract role as a Bilingual Client Service Advisor in hybrid format in Montreal, QC. Provide essential technical support for payment systems to clients across North America.
This position is seeking an individual fluent in French and English, with experience in customer service. You will respond to around 20 calls daily, troubleshoot payment transaction issues, and utilize various tools effectively. Your contribution will be vital in maintaining client satisfaction and accuracy.
Key Responsibilities:
• Serve as first-line technical support for payment systems
• Answer approximately 20 calls and troubleshoot issues
• Resolve inquiries regarding account activity and system access
• Log issues using ServiceNow ticketing system
• Escalate complex problems to senior support teams
Requirements:
• Fluent in French and English; professional writing skills in French
• Prior experience in a fast-paced c...
This position is seeking an individual fluent in French and English, with experience in customer service. You will respond to around 20 calls daily, troubleshoot payment transaction issues, and utilize various tools effectively. Your contribution will be vital in maintaining client satisfaction and accuracy.
Key Responsibilities:
• Serve as first-line technical support for payment systems
• Answer approximately 20 calls and troubleshoot issues
• Resolve inquiries regarding account activity and system access
• Log issues using ServiceNow ticketing system
• Escalate complex problems to senior support teams
Requirements:
• Fluent in French and English; professional writing skills in French
• Prior experience in a fast-paced c...